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ScaleTeam · Case Study

Voice Concierge for Hospitality

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DeepgramElevenLabsTwilioGPT-4o
90%Calls fully automated<800msMedian voice latency12Properties live in 90 days
Chapter 01The Brief

The 2am
front-desk problem.

A boutique hotel group was paying a 24/7 outsourced call center to handle the long tail of after-hours requests — a cost center that produced inconsistent service.

Chapter 02The Build

Low-latency voice, real
PMS access.

  1. 01

    Streaming STT (Deepgram) + streaming TTS (ElevenLabs) for sub-second turn-taking.

  2. 02

    Tool-calling against PMS APIs for live availability + booking.

  3. 03

    Property-specific knowledge packs (menus, hours, policies).

Chapter 03The Outcome

Quiet phones,
happy guests.

01
90%
Calls fully resolved without human handoff
02
<800ms
Median end-to-end latency
03
12
Properties onboarded in 90 days
Ch 04Start Something

Your Product could be next.

Tell us about your project — We'll show you what's possible, what it costs, and what we'd ship first.

FREE DISCOVERY CALL. NO PITCH DECKS. REAL NUMBERS.