−34%
Average handle time
ScaleTeam · Case Study
24x7Customer — AI Engagement Copilot
ClaudePineconeWebSocketsTypeScript
−34%Avg. handle time+22%CSAT8sMedian suggestion latency
Chapter 01The Brief
Agents drowning
in tabs.
Support agents were cross-referencing five tools per ticket — knowledge base, CRM, billing, past tickets, and the customer's own emails.
Chapter 02The Build
A copilot in
the agent desktop.
Chapter 03The Outcome
Faster tickets,
happier agents.
+22%
CSAT
8s
Median suggestion latency
Ch 04Start Something
Your Product could be next.
Tell us about your project — We'll show you what's possible, what it costs, and what we'd ship first.
FREE DISCOVERY CALL. NO PITCH DECKS. REAL NUMBERS.