AI Customer Engagement

An AI Copilot for 24x7Customer's Support Agents

A real-time copilot that listens to live conversations, retrieves grounded answers + similar tickets, and drafts agent reply candidates — cutting AHT 34%.

Client24x7Customer
IndustryAI Customer Engagement
LocationGlobal
Timeline4 months
−34%Avg. handle time
+22%CSAT
8sMedian suggestion latency

Agents drowning in tabs.

  1. 01Support agents cross-referenced 5+ tools per ticket.
  2. 02New hire ramp time was eight weeks just to know where to look.
  3. 03Quality varied wildly between top and median performers.

A copilot in the agent desktop.

  1. 01Real-time conversation listener with privacy-preserving redaction.
  2. 02Hybrid retrieval over the KB + past tickets, with citations.
  3. 03Reply drafts the agent can edit and send in one click.

Faster tickets, happier agents.

−34%Average handle time
+22%CSAT
8sMedian suggestion latency
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