Technical Deep-dive25 min read

How We Built a Production Voice AI Agent That Handles 10,000 Calls Monthly

Full architecture walkthrough: Twilio Media Streams, Deepgram STT, GPT-4o, ElevenLabs TTS. Latency optimization and CRM integration lessons.

SL
Sofia L.Author · ScaleTeam
PublishedJul 2025
Reading Time25 min read
TypeTechnical Deep-dive

Full architecture walkthrough: Twilio Media Streams, Deepgram STT, GPT-4o, ElevenLabs TTS. Latency optimization and CRM integration lessons.

Ch. 01

Voice AI architecture: the real-time processing pipeline

Content for this section is coming soon. This article by Sofia L. covers important aspects of voice ai architecture: the real-time processing pipeline.

Ch. 02

Latency optimization: hitting sub-500ms response times

Content for this section is coming soon. This article by Sofia L. covers important aspects of latency optimization: hitting sub-500ms response times.

Ch. 03

Interruption handling and conversational turn-taking

Content for this section is coming soon. This article by Sofia L. covers important aspects of interruption handling and conversational turn-taking.

Ch. 04

CRM integration: the three attempts it took to get right

Content for this section is coming soon. This article by Sofia L. covers important aspects of crm integration: the three attempts it took to get right.

Ch. 05

Scaling to 10K concurrent calls without degradation

Content for this section is coming soon. This article by Sofia L. covers important aspects of scaling to 10k concurrent calls without degradation.

Ch. 06

Cost breakdown: per-call economics at scale

Content for this section is coming soon. This article by Sofia L. covers important aspects of cost breakdown: per-call economics at scale.

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